Proof reading
The PDF proof is sent to you to check the content.
Client errors that are signed off through the proofing process are to be reprinted at the client’s expense. It is the client’s responsibility to check all copy is correct. Ensure that all text supplied is as final as possible, to save time on future amendments.

Printing/Colour
As all stationery is printed digitally it is possible that subtle colour variations can occur between each piece. This is not a fault of the design but a natural effect of the printing process. There can also be a colour variation between stock types because of the way the ink sits on the satin stock compared to the matt stock (which is slightly whiter).
Please also be aware that due to variations in monitors and also to the different print process we use, the appearance of colours and images in the finished product may vary to how they look in the proofs on your screen or to prints from other sources. Stationery cannot be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards.

Guests Names
Guest names can be printed on invitations for an additional 50 cents per item. Please provide your list in a Microsoft Word document, ensuring you type them EXACTLY as you wish them to appear, as the names will not be edited. It is important that you ensure all spelling, punctuation and spacing is correct on your guest list, any errors supplied by clients on their lists will be reprinted at the clients expense.

Alterations
Alterations to your order may be made until the final PDF proof is approved. Once approved, no alterations may be undertaken. Signed approval or approval via email, will confirm the completion of your order.

Payment
We accept bank deposit, cheque or visa. Using these methods will require payment to be cleared before work will commence on your order.
When making payments by Cheque
Please make payable to: The Copy Company Ltd.
Cheques can be posted to: PO Box 119, Napier 4110, Hawkes Bay.
When making payments by Direct Bank Deposit
Please ensure you make a note of your name in the description section. An email once you have deposited your funds would also be appreciated.

Quantity
A minimum order of 30 items invitations is generally required. Smaller quantities than this will incur a layout/design charge (which is ordinarily incorporated into invitation price). It is advisable to allow between 5 spares in your order.

Deadlines/Delivery Times
Please allow between 2-5 weeks from start to finish of your order.
We are usually closed during the Christmas season, giving as much notice as possible as to these dates. If you have any concerns re the timing of your order please contact us via phone on 06 834 1901 or email.
Delivery times quoted on our site are approximate and depend on the speed in which you supply information to us and approve your proofs.

Images
Images can be supplied either via email or on disk. Please ensure digital images have been taken at the highest mega pixel setting and size on your camera.
We will examine your images upon receipt and advise to the best of our ability if they are suitable enough quality to print from.
Please be aware that printed images may differ in colour, darkness/lightness and quality to that of prints from other sources/print methods and to that of how they appear on your screen. This is due to the different printing process and technique that is used to create our stationery.
We will not be responsible for variations in colour/quality due to our printing processes, or for flaws in the image that you have supplied us.

Supplying your own artwork
Supply all layout/artwork digitally as a PDF, embed all fonts if possible. Ensure layout is exactly as you need printed, A4 or A3, 2up, 3up, or 4up... etc. Depending on your layout, a small download fee may apply.

Refunds and cancellations
Due to the nature of our work and time involved in creating and designing our stationery, we cannot refund payment once printing has begun simply because you have changed your mind.

Acceptance and acknowledgement of Terms & Conditions
Payment and approval of your stationery is considered acknowledgement and acceptance of these terms and conditions.